The Account section within Settings consist of two parts: Profile and Support. Use these pages to understand how to set up your account and use Support.
Continue to the next page to learn about setting up your Profile.
Control panel where users can manage profile information, login and security settings
| Section | Fields |
|---|---|
Personal information
First name
Last name
Display name
Location
Bio
Profile image
Login Settings
Email address
Password with Edit password button
Multi-factor authentication
Session timeout
Multi-factor authentication (MFA)
Verify logins by email
Verify logins with SMS
Use the Support page to log a bug or make inquiry directly to the Scaleflex CX team.
The Support window will display your logged ticket history to the Customer Experience team. The following information will be displayed:
In addition, you can make a direct request to the Support team by clicking the + Send request button.
When clicking the + Send request button, a form will appear. You can provide a title, message, and any attachments to the request.
When logging a bug, we recommend attaching screenshots or videos of the issue so the Support team can better understand and reproduce the issue.
Ticket ID
Number of Ticket request
Title
Title of created ticket
Updated at
Date and time of last comment or action made on ticket
Updated by
Name of user that last updated the ticket
Message
Preview of message sent within ticket
Status
Current status of the ticket
