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The VXP

The Visual Experience Platform is your environment that hosts all modules you use with Scaleflex.

In this section, you will learn about the basics of the VXP, which include: - Your VXP token - Account and Project settings options

VXP - Visual Experience Platform

Welcome to the VXP Documentation! This guide is designed to help you get started with The Visual Experience Platform and make the most out of its modules and features.

What is the VXP ?

The VXP is a platform to support the creation, management, optimization and delivery of visual experiences relying on visual assets, such as images, videos and documents.

It brings together 4 modules into 1 scalable and flexible platform for digital teams and IT teams to use via a web console (VXP Hub) or an API (headless):

  • : manage a library of visual assets in one single source-of-truth for both digital teams and developers.

  • : automate manual content workflows with AI-powered enrichment, moderation, and generative AI to streamline processes.

  • : publish design guidelines and galleries to multiple stakeholders using a no-code portal builder.

  • : optimize images and videos with smart transformations and accelerate delivery over multi-CDN.

The platform follows and is built in a composable way to simplify the integration into an existing stack of solutions, such as your PIM, CMS or e-commerce platform.

Platform overview

Start using the to upload your first files, such as images and videos, via simple drag and drop, CSV import or API upload. Streamline team collaboration around marketing and product assets.

Enrich files with tags as well as to turn them into assets and organise them into static or dynamic . Leverage to automatically tag, describe and categorize assets.

Publish media galleries on responsive and multi-lingual , built via our easy-to-use and templated no-code CMS.

Dynamically generate of assets to ensure optimal size and crop for each specific channel. Leverage the DAM Studio to create marketing banners at scale with dynamic images and text.

Speed up delivery by utilizing modern compression formats such as WebP, AVIF, and WebM, alongside Content Delivery Networks (CDNs), to enhance web page performance and improve core web vitals.

Finally, get access to and insights about the platform's user adoption, insights about your asset's performance and help drive decision on which asset to use and where.

Business examples

Manage and optimize large volumes of e-commerce or real estate product assets

Modules: DAM, Visual AI, DMO Target users: developers and e-commerce team

Create large volumes of promotional marketing banners from existing assets and derive social media variations

Modules: DAM Target users: studio team, marketers

Create a brand portal to publish brand guidelines

Modules: DAM, Portals Target users: branding team

Build a multi-tenant and scalable content backend for your SaaS application and leverage AI-powered visual search to find assets by text prompts

Modules: DAM, Portals Target users: branding team

If you need further assistance, please check our or contact our Customer Experience team at [email protected]

Token

The provided token is a key concept to understand when working with Scaleflex DAM. Your token identifies as your tenant, which is used for and known as a project.

Each new Scaleflex DAM account comes with a token for a project. Each token combines a storage container to store assets and a CDN distribution to deliver optimized assets over CDN worldwide. An account can have multiple tokens to suit different projects within an organisation, which is called multi-tenancy.

Whether you use one or multiple tokens for your projects, Scaleflex DAM's multi-tenancy allows you to manage all use cases across various tokens or projects through a unified interface.

Company-wide vs project-wide users

Users can be created at the company level or project level.

A hierarchy can be created within each token or project, and users and teams can be given access permissions to single or multiple tokens.

  • Company-level: grants access to all projects

  • Project-level: grants access to a project or selected projects, but not all within the company

Some system settings are company-specific, while others are project-specific.

As a simple rule, all Organisation settings are linked to the company, while all other settings, such as Project or Development, are project-specific.

Settings

The settings within the VXP platform are your control centre; use this section to understand how to set up your account, manage users or billing, and apply brand identity to your platform.

Within this section, you will learn about the following sections found within the Settings menu: - - -

My Account
Organisation
Project
Digital Asset Management (DAM)
Visual AI
Portals
Dynamic Media Optimization (DMO)
MACH principles
Library
metadata
folders
collections
Visual AI
Portals
variations
analytics
knowledge-base
The 4 modules of the VXP

My Account

The Account section within Settings consist of two parts: Profile and Support. Use these pages to understand how to set up your account and use Support.

Continue to the next page to learn about setting up your Profile.

Users

View your Users and manage roles with the DAM through the Users section.

Within these pages you will learn about:

  • Users - managing and inviting users onto your DAM

  • Roles - viewing available roles and creating custom roles for your DAM

Billing

Manage your billing information and plan and view your invoices within the Billing section of the VXP platform.

The Billing page within Settings consists of three sections:

  • Payment

  • Invoices

  • Plan

  • Visual Operations Credits Usage

Profile

Control panel where users can manage profile information, login and security settings

Section
Fields

Personal information

  • First name

  • Last name

  • Display name

  • Location

Login Settings

  • Email address

  • Password with Edit password button

Multi-factor authentication

  • Session timeout

  • Multi-factor authentication (MFA)

  • Verify logins by email

  • Verify logins with SMS

Payment

Billing information

Setting
Description

Invoice email

Add contacts who should receive copies of the invoices.

Billing address

Payment details

List of available payment methods for making payments on your invoices. You can only choose one option.

Setting
Description

Project

The Project section under Settings is where you will find the options to include brand identity, view your subscription, and apply analytics, and manage your access.

You can jump to the following sections to learn more.

  • Branding

  • Subscription

  • Analytics

Invoices

The invoice page shows all your paid and pending invoices. You can download them for your records and future reference.

Organisation

The Organisation section with Settings is where you can set the general details, view billing, and manage users and teams.

You can jump to the following sections to learn more.

  • General Organisation Settings

  • Billing

  • Users

Teams

Scaleflex DAM allows you to group users in teams for easier role and permission management.

The settings for Team management are located at .

Users with Manager, Admin and Owner have access to them.

Create a new Team

To create a new team, you can use the + Add Team button.

Give your team a meaningful name, choose the project(token) where it should apply, add a description, and upload an avatar.

Subscription

This section summarizes the Subscription page seen in the Settings bar.

The Subscription page lets you view and manage your current Scaleflex DAM subscription.

In addition, you can view additional optional modules and services that Scaleflex provides.

User Dashboard

DAM users

Introduction

Purpose:

The DAM Users Dashboard is designed to provide a comprehensive overview of user activity within the VXP (Visual Experience Platform). This dashboard offers valuable insights into user engagement, team dynamics, and overall system usage.

Access
Teams

Bio

  • Profile image

  • Specify (or update) a billing address and contact email for invoicing

    Payment method: Card

    Once "CARD" is selected, you will be required to enter your card details, which will be used to make payments.

    Payment method: Bank (manual)

    Once "Bank (manual)" is selected, you will receive invoices by email based on your billing frequency (by default: monthly) and will have to pay via bank transfer on the designated account (IBAN).

    Payment method: Direct debit

    Once "Direct debit" is selected, you must enter your IBAN, which will be used to make automatic bank payments.

    Analytics

    Enable standard dashboards to control usage and assets delivery.

    Access

    You will find the "access" page by going to Settings > Project > Access (page). From here, you will be able to manage access to your project, through API keys, custom security templates or OAuth2.

    The new Team apply only to the selected project and can be used only in that project.

    Manage a Team

    After a Team is created, you can find it in the list of existing teams. Click the ... icon at the most-right part of the screen and choose "Manage".

    Now, you can add team members from the list of existing users in the selected project. If the user hasn’t been invited to the project, or their invitation is pending, they cannot be added to a team.

    You can select and delete team members, which removes them from the Team, but their account will remain active in the project.

    Edit a Team's description

    If you select option "Edit" from the ... menu, you can rename the Team, modify its Avatar and Description.

    Delete a Team

    Choosing option "Delete" from the ... menu allows you to delete a team. The users who were part of this team will remain active in the current project.

    Best practises for Team Management:

    • Use descriptive team names to reflect their purpose.

    • Regularly review team memberships to keep them current and relevant.

    • Before deleting a team, review its access or tasks to avoid workflow disruptions.

    Settings > Organisation > Teams
    User roles
    Filters

    Filter

    Description

    Date range

    Values: Date ranges with format DD/MM/YYYY Default value: Last 30 days

    Purpose: specify the time frame of the viewed stats

    Graphs

    Graph name

    Description

    Invited (activated) users

    It shows the number of activated users per token for the selected time frame

    Users logged in today

    It shows the number of users logged in per token for the selected time frame

    Invited (pending) users

    It shows the number of pending users per token for the selected time frame

    Number of teams with users

    It shows the number of activated users per token for the selected time frame

    Most active users

    It shows users with the most logins for the selected time frame and token.

    Number of unique users logged-In per day

    It shows number of unique users logged-in aggregated by day for the selected time frame and token.

    Roles

    The Roles page displays all current Roles and their permissions within Scaleflex DAM.

    This page allows you to view all roles within the DAM and the permissions for each role.

    Creating Custom Roles

    Custom roles allow you to tailor user permissions to your specific needs.

    To create a custom role:

    1. Click the + Add Profile button.

    2. Choose the scope:

      1. Company: Apply across all projects within the organization.

      2. Project: Apply only within a specific project.

    3. Name the role.

    4. Select the permissions you want to assign (e.g., managing users, approving assets, editing settings).

    You can create up to five custom roles.

    The permissions are divided in several categories:

    • Home - allows access to the settings for the Home page

    • Top menu - allows access to the , and sections

    • DAM - allows access to the Gallery menu

    • DMO - allows access to the settings.

    Users with custom roles can edit the access of another users with standard roles, if they have the corresponding permission in their custom role (Settings/Organization => Users (read) => Users (write) )

    Duplicate existing role

    If you want to modify an existing role (e.g., enrich or limit one of the default VXP roles), you can duplicate it and adjust its permissions.

    For that purpose you need to click on the ... icon next to the corresponding role.

    The default company roles can not be deleted.

    DAM Storage

    Introduction

    Purpose:

    The DAM Storage Dashboard is designed to provide a comprehensive overview of storage usage and asset management within the VXP (Visual Experience Platform). This dashboard offers valuable insights into storage consumption, asset growth, and folder organization.

    Filters

    Graphs

    Custom Dashboard

    DAM User Can request Custom Dashboard

    The Custom Dashboard is managed in Settings -> Project->Analytics->Custom Dashboard Menu.

    Introduction

    Purpose:

    The Custom Dashboard Creation page allows users to enable custom dashboards to gain insights about their assets. The interface offers input fields for creating a new dashboard, which includes providing specific identifiers and a quick seal.

    Features

    1. Add Dashboard Button: Users can add a new dashboard by clicking the "+ Add dashboard" button, which reveals input fields for configuration.

    2. Dashboard Input Fields: Users must complete four key fields to create a dashboard successfully:

      • Dashboard Name: The display name of the dashboard.

    Branding

    Customize Scaleflex DAM's branding to match your brand preferences

    Project Name

    Use this section to name your project. The name will be displayed at the top right corner of the DAM.

    Login page

    This section allows you to customize the login page of your project

    Setting
    Description

    Logo

    Setting
    Description

    Theme

    Setting
    Description

    Traffic Origin

    Dam Traffic Origin

    Introduction

    Purpose:

    The Traffic Origin Dashboard is designed to provide a comprehensive overview of incoming requests to the VXP (Visual Experience Platform). This dashboard offers insights into the sources of traffic, referrer usage patterns, and overall request volume.

    Filters

    Graphs

    CDN performance

    DAM CDN performance

    Introduction

    Purpose:

    The CDN performance Dashboard is designed to provide a comprehensive overview of CDN traffic data. This dashboard offers a granular view of token usage.

    Filters

    Graphs

    Support

    Use the Support page to log a bug or make inquiry directly to the Scaleflex CX team.

    The Support window will display your logged ticket history to the Customer Experience team. The following information will be displayed:

    Ticket ID

    Number of Ticket request

    Title

    Title of created ticket

    Updated at

    Date and time of last comment or action made on ticket

    Updated by

    Name of user that last updated the ticket

    Message

    Preview of message sent within ticket

    In addition, you can make a direct request to the Support team by clicking the + Send request button.

    When clicking the + Send request button, a form will appear. You can provide a title, message, and any attachments to the request.

    When logging a bug, we recommend attaching screenshots or videos of the issue so the Support team can better understand and reproduce the issue.

    OAuth2

    OAuth2 allows external websites or applications to access resources hosted by Hub on behalf of a user.

    OAuth2 authentication is a more secure and complex authentication method that allows users to grant limited access to their resources without exposing their credentials.

    • Only users with admin or owner levels (roles) have access to the OAuth2 page in Settings

    Caching (Volumetry)

    DAM Caching(Volumetry)

    Introduction

    Purpose:

    The Caching Dashboard is designed to provide a comprehensive overview of image cache data and edge requests. This dashboard offers a granular view of token usage.

    Plan

    The Plan page provides an overview of your current plan which details what is included and the add-on features that you can purchase.

    Users per team

    It shows the users per team. for the selected time frame and token.

    Filter

    Description

    Date range

    Values: Date ranges with format DD/MM/YYYY Default value: Last 30 days

    Purpose: specify the time frame of the viewed stats

    Graph name

    Description

    Current storage used

    It shows the Current storage consumed per token

    Current number of assets

    It shows the Current assets stored per token

    Current number of folders

    It shows the Current number of folders per token

    Evolution of storage per period

    It shows storage evolution per day for the selected time frame and tokens.

    Evolution of folders & assets count per period

    It shows folders and assets count evolution per day for the selected time frame and tokens.

    Number of files per directory

    It shows Number of assets per folder, for the selected time frame and tokens.

    Filter

    Description

    Date range

    Values: Date ranges with format DD/MM/YYYY Default value: Last 30 days

    Purpose: specify the time frame of the viewed stats

    Graph name

    Description

    Referrers overview / period

    This table presents a comprehensive overview of incoming requests, describing the percentage distribution based on whether they are accompanied by referrers or are without referrers.

    Also, it shows the daily Traffic and requests for the selected period.

    Top 10 referrers / period

    This table presents the top 10 Referrers requested for the selected period, broken down by the referrer domain, Also, it shows the daily Traffic and requests for the selected period, and the total number of requests for each referrer domain.

    Top 10 referrer URLs (last 30 days)

    This table displays the top requested Referrers in the last 30 days only also the associated traffic for each referrer.

    Filter

    Description

    Date range

    Values: Date ranges with format DD/MM/YYYY Default value: Last 30 days

    Purpose: specify the time frame of the viewed stats

    Graph name

    Description

    Daily Request Count

    This graph shows you the total requests per day aggregated by cache type (HIT/MISS) in the specified period

    HIT/MISS over period

    This graph shows total requests aggregated by cache type (HIT/MISS) in the specified period

    Daily CDN Traffic

    This graph shows you the total traffic per day in the specified period

    Daily Traffic average / period

    This graph shows you the average traffic in the specified period

    Daily Traffic peak / period

    This graph shows you the peak traffic in the specified period

    Total Traffic / period

    This graph shows you the total traffic in the specified period

    OAuth 2 login URL

    Read only input field which providing a link to Hub OAuth2 login page and could be used on external website.

    Service Name

    Input field to add name of the service which will appears on OAuth2 login page.

    Communication Type

    Section where the communication type can be selected to define how the Hub will interact (sending session data) with an external section. There are two options:

    • Post message - a common way for OAuth2 login when data is sent by window.opener.postMessage(JSON.stringify(data))

    • Redirect - communication type to send session_uuid in URL via redirect (e.g. https://redirect.com/oauth2/success?session_uuid=…)

    Example

    Section to simplify integration

    • Code block content is different based on selected Communication type (Post message|Redirect)

    Settings/ Organization - controls on the Organization settings

  • Settings/ Project - controls on the Project settings

  • Settings/ DAM - controls on the DAM settings

  • Settings/ DMO - controls on the DMO settings

  • DMO
    Portals
    Analytics
    DAM
    DMO
    Page Identifier
    : A unique identifier for the dashboard page.
  • Dashboard Identifier: A unique ID for the dashboard itself.

  • Quick Seal: A quick-access identifier for the dashboard.

  • Save and Cancel: Users can save the dashboard or cancel the creation process using the respective buttons after filling in the fields.

  • Status

    Current status of the ticket

    Login page layout

    Select the layout of the login page

    Background cover type

    Select the background of the login page: color or an image

    Cover

    Select a background image if you have selected the image option or the main color, if you have selected the color option

    company logo

    Upload a project (or company) logo to be displayed on the top-left corner of the Asset Hub. You can add logos that accomodate to Light and Dark themes.

    Favicon

    Upload a custom favicon to replace the default Scaleflex DAM favicon.

    Theme

    Select between Dark, Light and Custom theme.

    Color

    Add your own color-hex code to override the Asset Hub's default colour.

    Default number format

    Set the format for the thousands and decimal separators in numbers

    Filters

    Filter

    Description

    Date range

    Values: Date ranges with format DD/MM/YYYY Default value: Last 30 days

    Purpose: specify the time frame of the viewed stats

    Graphs

    Graph name

    Description

    Daily Image Cache

    This graph shows the total value of the image cache per day

    Cache average / period

    This graph shows the average value of the image cache for the selected timeframe

    Cache minimum / period

    This graph shows the minimum value of the image cache for the selected timeframe

    Cache maximum / period

    This graph shows the maximum value of the image cache for the selected timeframe

    Daily Edge Requests

    This graph shows the total number of edge requests per day in the selected timeframe

    Requests total / period

    This graph shows the total number of edge requests in the selected timeframe

    General Organisation Settings

    This page contains company-wide settings that are applied to all projects.

    Basics

    This page section contains information about the company:

    Setting
    Description

    Company name

    Access management

    In this section, the company-wide security settings can be specified.

    Setting
    Description

    SSO

    Configure SSO so that users can log in with their corporate credentials (such as Active Directory, Okta, or Azure AD / Entra ID) into Scaleflex DAM.

    An Identity Provider supporting SAMLv2 is required.

    To configure SAMLv2-based SSO, click on the Add SSO connection button. Any Identity Provider supporting the SAMLv2 protocol is supported.

    After saving the SSO connection, every user attempting to log in with an email address from the domain configured in Step 3 will be redirected to the configured Identity Provider and automatically logged into the Asset Hub if an active SAMLv2 session is enabled.

    Terms and conditions (T & Cs)

    Setting
    Description

    Standard Dashboards

    DAM Standard Dashboard

    Dashboards visibility is managed in Settings -> Project->Analytics->Standard Dashboard

    Introduction

    The Standard Dashboards Configuration section allows users to enable or disable various pre-built dashboards that help monitor and manage key asset delivery and usage areas. These dashboards provide insights into different aspects of the system, including CDN performance, optimization, storage, and more.

    Dashboard Name
    Description
    State
    Purpose

    Example Workflow

    • Enable or Disable Dashboards: Toggle switches are available for each dashboard.

      • Enabled: The dashboard is active and providing insights.

      • Disabled: The dashboard is inactive.

    Multi tenants

    DAM Multi Tenants Dashboard

    Introduction

    Purpose:

    The Multi-Tenants Dashboard is designed to provide a comprehensive overview of traffic, image cache data and allowances for individual customers. This dashboard offers a granular view of customer usage per token.

    Filters

    Graphs

    Visual Operations Credits Usage

    updated: 28.11.2025

    Disclaimer: The information contained in this table is accurate and valid at the time of publication. Credit unit allocations may change as model usage evolves or as third-party pricing is updated. These figures do not constitute a binding commitment. We recommend contacting our Sales team for any plan-specific or Enterprise Agreement–related guidance, including any intent to incorporate this credit unit table into your commercial terms.

    Each Visual Operation involves a call to a video processing or AI API. Credits are valid for use over a 12-month period. Payments for credits will follow the same schedule as your subscription, keeping everything simple and aligned.

    Category
    Eligible Assets
    Operation Type

    Workflows Monitoring

    DAM Workflows Monitoring

    Introduction

    Purpose:

    The Workflows Dashboard is designed to provide a comprehensive overview of webhook and workflow activity within the VXP (Visual Experience Platform). This dashboard offers insights into event processing, task status, and overall workflow performance.

    Filters

    Filter

    Description

    Date range

    Values: Date ranges with format DD/MM/YYYY Default value: Last 30 days

    Purpose: specify the time frame of the viewed stats

    Graphs

    Graph name

    Description

    Events per status

    It shows the number of events per status aggregated by time per token for the selected time frame

    Events per assets

    It shows the number of events that have occurred per asset, providing insights into the workload associated with individual assets per token for the selected time frame

    Event throughput per day

    It shows the throughput of events per day, offering information on the overall efficiency and capacity of the workflow system per token for the selected time frame

    Active tasks

    It shows the status of active tasks within the workflow system, allowing for real-time monitoring and identification of potential bottlenecks per token for the selected time frame

    Events history

    It shows access to the log history of events, enabling detailed troubleshooting and analysis of workflow behavior.

    Average / day

    This graph shows the average number of edge requests in the selected timeframe

    Peak (10-min burst)

    This graph shows the peak number of edge requests in the selected timeframe

    Originals / Variants (Transformations)

    This graph allows to compare the number of original requests and their variants.

    Formats: Original vs Variants

    Number of Originals and Variants per format in the selected timeframe

    Daily Image Cache Originals vs Variants

    This graph allows to compare the image cache of originals and their variants

    The company name displayed in the upper left corner of the Asset Hub, unless a project logo has been uploaded under Branding

    Default language

    When a language is selected, it will be shown by default to all users.

    Please note that each user can change it individually through the settings in My Account.

    Session Timeout

    This is the default session timeout, which logs out the user after a certain amount of time after the last activity was made.

    Multi-factor authentication

    Enable or disable MFA for the entire company. The MFA code will be sent via their phone or email. Please note that MFA is bypassed if SSO is enabled.

    Single sign-on (SSO)

    Configure SAMLv2-based SSO to enable users to access the Asset Hub using SSO via an Identity Provider (IdP). You will still need to create the users in Scaleflex DAM before they will be able to login via SSO.

    Prompt new users to accept the company's T & Cs on first login

    Enable or disable the requirement for users to accept the customizable T&Cs upon first login

    T & Cs text

    The custom text or HTML to display to users on their first login. Supports multiple languages.

    Force all users to accept the new T & Cs

    Modifying the content of the Ts & Cs will create a new version. Enabling this setting will force users who have already accepted the previous version to accept the updated version upon their next login.

    You can copy the ACS URL and EntityID or download the SP metadata XML
    Enter the SSO application details from your IDP in the corresponding fields
    Enter the email domain which will trigger the SSO process

    Cache & CDN

    Displays cache behavior and CDN optimization details.

    Enabled/Disabled

    Ensure proper caching strategies and CDN utilization to optimize performance.

    Optimization

    Tracks optimization metrics, including image conversions and asset size reductions.

    Enabled/Disabled

    Monitor the effectiveness of image and file optimization efforts to improve load times.

    Top-ranking

    Displays rankings for top-performing assets based on key performance metrics.

    Enabled/Disabled

    Identify high-performing assets based on load times, views, and other important factors.

    Webhooks

    Provides insights into webhook activity and triggered events.

    Enabled/Disabled

    Track webhook usage and any events triggered by the webhooks.

    Storage

    Monitors storage usage for assets, detailing the consumption of resources.

    Enabled/Disabled

    Track storage utilization and get insights into which assets consume the most storage space.

    Users & Teams

    Provides insights into user activity, roles, and team management.

    Enabled/Disabled

    Monitor and manage user roles, team activities, and access levels.

    CDN & Delivery

    Monitors CDN performance and asset delivery.

    Enabled/Disabled

    Track CDN efficiency and asset delivery speed and accuracy.

    Delivery

    Offers delivery-specific data like response times and geographical distribution.

    Enabled/Disabled

    Analyze delivery metrics and ensure assets are served optimally to different regions.

    It shows the total image cache for a specific set of tokens, aggregated by day. for the selected time frame and tokens.

    Filter

    Description

    Tokens

    Values: Tokens owned by the same company Default value: All Tokens Purpose: Specify tokens to view stats accordingly.

    Date range

    Values: Date ranges with format DD/MM/YYYY Default value: Last 30 days

    Purpose: specify the time frame of the viewed stats

    Graph name

    Description

    Traffic & Image Cache allowances per token

    It shows the current plan, storage allowance and Traffic allowance per token

    Traffic & Image Cache per token

    It shows the Number of Requests, Traffic, Maximum Cache value and Average Cache value per token for the selected time frame

    Total Requests / Period

    It shows total number of requests for the selected time frame and tokens.

    Total Traffic / Period

    It shows total CDN traffic for the selected time frame and tokens.

    Total Image Cache / Period

    It shows total image Cache for the selected time frame and tokens.

    Global Traffic per day

    It shows the total CDN traffic for a specific set of tokens, aggregated by day. for the selected time frame and tokens.

    Global Image Cache per day

    Credits required / Operation

    Transformation

    images

    Background removal - standard

    200

    Transformation

    images

    Background removal and retouch - incl. shadowing or background expand

    1000

    Transformation

    images

    Visual enhancement, incl. Relightening, Upscaling

    1000

    Transformation

    images

    Remove Object

    800

    Processing

    Users

    By managing User Roles and attributes effectively, your team can maintain secure, streamlined access to DAM, ensuring the right people have the right tools to succeed.

    Purpose of the User Roles

    The User Roles define what a user can and can not do within the company/project. The permissions these levels provide, are about Project Management. For Assets Management, please refer to the

    API keys

    Manage API keys for headless applications

    API keys allow to call of the Scaleflex DAM file management API and are suited for backend or headless applications where no user context is needed and where the key is not exposed to the browser

    Create new API keys

    Authentication against the Scaleflex API is done with an API Secret Key, available under .

    videos

    Video transcoding and compression - above 2160p (/sec)

    16

    Processing

    videos

    Video transcoding and compression - QHD video input 2160p (/sec)

    8

    Processing

    videos

    Video transcoding and compression - Full HD video input 1080p (/sec)

    4

    Processing

    videos

    Video transcoding and compression - HD video input 720p (/sec)

    2

    Processing

    videos

    Video transcoding and compression - SD video input 360p (/sec)

    1

    Enrichment

    images

    Image to text description (Smart Alt Text)

    2

    Enrichment

    images

    Auto-tagging (per image)

    16

    Enrichment

    images

    Brand detection

    71

    Enrichment

    images

    Celebrity recognition (Face Matcher)

    3

    Enrichment

    images

    Face count

    16

    Enrichment

    images

    Image-to-text Translation (/language /operation)

    0.6

    Enrichment

    images

    Not Suitable For Work (NSFW) detection

    13

    Enrichment

    images

    OCR (text in image)

    6

    Invite new users

    You can invite new users to the DAM through the Invite Users modal.

    In case multiple users (tens or hundreds) need to be invited in bulk, please contact the Support team and provide a CSV file containing information about the email address, requested user role and the project access (global or only for specific tokens).

    You can create users at the company level, granting access to all projects within the company or providing access to one or multiple projects at the project level.

    User role

    In the DAM, a “user role” determines what a user can see and do within the platform.

    The user roles Owner and Administrator are only available for company-wide users as they have access to company-related information such as Billing or Organisation

    User role
    Available menu

    VXP Owner (company only)

    Only 1 user can be the Owner of the company. It has access to all DAM pages & System Settings. Also - to all assets and folders stored in DAM, no matter who created them and what are the visibility permissions.

    VXP Administrator (company only)

    There could be multiple users with this User Role. They have the same visibility and privileges as the Owner. The only difference is that the Admins can not create other Admins or promote a new Owner.

    VXP Accountant

    This User Role has access only to the section.

    VXP Manager

    The Managers have access to all DAM pages & System Settings except and settings. Limitations:

    • Company-wide Managers can only manage users with lower roles than Manager in all company's projects.

    • Project-level Managers can only manage users with lower roles or another Manager in their own project.

    VXP Developper

    The Developers have access to all DAM pages and the following menus from System settings:

    • DAM

      • Metadata

      • Storage

    VXP Contributor

    The Contributors have no access to any System Settings.

    They can only see:

    • Home

    • DAM (All pages except Labels page)

    Custom roles

    In addition to the standard roles mentioned above, VXP administrators can create up to 5 custom levels and define which pages and menus will be available for each.

    Custom company roles are only available for company-wide users as they can have access to company-related information such as Billing or Company

    Custom project levels are available for company-level and project-level users (they don't have access to company-related information)

    User invitation flow

    Users can only invite lower-level users, except project-level VXP Managers, who can also invite other Managers.

    To invite new users:

    1. Click + Invite Users (single or bulk invites supported).

    2. Fill in these details:

      1. Email address.

      2. Profile (User level).

      3. Access scope (entire company or specific projects).

    3. Click “Send” to send the email invitation.

    If the invitation is still not accepted, it will be visible with status "Pending". If it remains in this status, you have the following options:

    • Resend the invite to remind the recipient.

    • Cancel and re-invite if the email address was incorrect.

    Once accepted, the invited user receives status "Active".

    Managing existing users

    A user can only manage lower-level users, e.g. a VXP Viewer cannot manage a VXP Manager.

    The following attributes are available for editing:

    • User level

    • Active or inactive status

    • Access scope

    Review user access quarterly to ensure permissions are up-to-date. Deactivate users who no longer need access to prevent security risks.

    Manage User Attributes

    By default the users have email address and name. For the purpose of your project you can add additional attributes.

    You need to go to the People tab and to click on the ... icon. Then to select "Manage User Attributes"

    In the pop-up window that will open, you can check the current list of User Attributes.

    New attributes can be added when you click on the + Add field button. There are two data types which you can select for the new field:

    • Text - the attribute value will be a simple text. This is applicable for fields that may have unlimited number of unique values (for example "Personal Address")

    • Select-one - it appears as a drop-down list with predefined values where you can choose only 1 of them. This type is useful for fields where you would like to restrict the users on what values to fill-in (for example "Region", "Job Position", etc)

    If you want to Edit or Delete an existing attribute, please click on the ... icon next to the attribute name.

    System attributes cannot be edited or deleted. They are marked with a lock icon - "First Name", "Last Name" and "Email".

    Gallery Roles.
    New API keys can be created with the +Add key button. On click, the user will be requested to:
    • Enter the API key description so it can be easily identified

    • Select the permissions to be attached with the API key (multi-selection from the permissions list) -- these define what the user will be able to do with the assets

    Permissions

    API Permission
    Description

    OBJECTS_LIST

    List assets

    OBJECTS_FETCH

    Fetch assets

    FILE_UPLOAD

    Upload file

    FILE_META_CREATE

    Create file metadata

    FILE_META_CHANGE

    Update file metadata

    FILE_RENAME

    Rename file

    Manage Existing API Keys

    Existing API keys can be managed individually or in bulk for status (Active <> Deactivate).

    Setting
    Description

    Description

    To identify the API keys

    Secret key

    The API key value. To be kept secret

    Created at

    The API key creation date

    Active

    The API key status that can be toggled from activated to deactivated using the ... options

    Note: If used, deactivated API keys will return an error

    Copy

    Copy the secret key in the clipboard for easy integration

    Settings > Project > Access (page) > API keys (tab)

    FILE_MOVE

    Move file

    FILE_DELETE

    Delete file

    FILE_SET_VISIBILITY

    Set file visibility

    FILE_LABEL_CHANGE

    Update file labels

    FILE_IMAGE_EDITOR

    Edit file

    DIR_CREATE

    Create directory

    DIR_RENAME

    Rename directory

    DIR_META_CHANGE

    Create and update directory metadata

    DIR_MOVE

    Move directory

    DIR_DELETE

    Delete directory

    DIR_SET_VISIBILITY

    Set dir visibility

    CONFIG_CHANGE

    Change container configuration

    CONFIG_LIST

    List container configuration

    FILE_PRODUCT_CHANGE

    Change product information

    FILE_PROCESS_AUTOTAGGING

    Perform autotagging

    COLLECTIONS_LIST

    List collections

    COLLECTIONS_MANAGE

    Manage collections

    LABELS_LIST

    View labels

    LABEL_MANAGE

    Manage labels

    OBJECTS_SHARE_MANAGE

    Manage sharebox

    OBJECTS_AIRBOX_MANAGE

    Manage airbox

    OBJECTS_APPROVAL_MANAGE

    Manage approval

    OBJECTS_APPROVAL_VOTE

    Approve/Reject assets

    ACCESS_READ

    View accesses

    ACCESS_MANAGE

    Manage accesses

    Automations
  • DMO

  • VXP Viewer

    The Viewers have no access to any System Settings.

    They have restricted permissions for viewing and sharing data within in the DAM. They can only see:

    • Home

    • DAM (Assets, Folders, My favorites, and Sharebox only)

    Billing
    Billing
    Company

    Security templates

    Security templates let you control how and from where your assets can be accessed.

    The Security templates ensure that only authorized users or apps can upload, download, or list files, with optional limits like time, IP address, or session length.

    They are used to generate SASS Keys, which are temporary API access keys with configurable permissions and restrictions. Please refer to our official API documentation for steps on generating a SASS Key.

    The Security template's Secret Key cannot be used directly in API calls — generate a SASS Key first.

    The Security Templates are accessible from Settings > Project > Access (page) > Security template (tab).

    Create a security template

    Security Templates can be created with the +Add Template button by entering the following information

    Description

    Used to identify the security template

    Permissions

    Used to define what users can / can't do with the assets. Permissions are selected from the list:

    API Permission
    Description

    Upload limits

    These settings set limits on the Upload API.

    Setting
    Description
    Default

    Restrict IP limitation

    It restricts API calls based on IP address ranges and/or countries.

    Setting
    Description
    Default

    Key Validity

    This setting allows to set the validity period of the key, for example to match the user's session length in your authenticated application

    Setting
    Description
    Default

    Listing Limits

    Directories where the key is allowed to list elements.

    Setting
    Description
    Default

    Manage existing Security templates

    Once created, the Security templates can be activated, deactivated, or deleted. Bulk actions are available for managing multiple templates at once.

    User level
    Description

    FILE_MOVE

    Move file

    FILE_DELETE

    Delete file

    FILE_SET_VISIBILITY

    Set file visibility

    FILE_LABEL_CHANGE

    Update file labels

    FILE_IMAGE_EDITOR

    Edit file

    DIR_CREATE

    Create directory

    DIR_RENAME

    Rename directory

    DIR_META_CHANGE

    Create and update directory metadata

    DIR_MOVE

    Move directory

    DIR_DELETE

    Delete directory

    DIR_SET_VISIBILITY

    Set directory visibility

    CONFIG_CHANGE

    Change container configuration

    CONFIG_LIST

    List container configuration

    FILE_PRODUCT_CHANGE

    Change product information

    FILE_PROCESS_AUTOTAGGING

    Perform autotagging

    COLLECTIONS_LIST

    List collections

    COLLECTIONS_MANAGE

    Manage collections

    LABELS_LIST

    View labels

    LABEL_MANAGE

    Manage labels

    OBJECTS_SHARE_MANAGE

    Manage sharebox

    OBJECTS_AIRBOX_MANAGE

    Manage airbox

    OBJECTS_APPROVAL_MANAGE

    Manage approval

    OBJECTS_APPROVAL_VOTE

    Approve/Reject assets

    ACCESS_READ

    View accesses

    ACCESS_MANAGE

    Manage accesses

    OBJECTS_LIST

    List assets

    OBJECTS_FETCH

    Fetch assets

    FILE_UPLOAD

    Upload file

    FILE_META_CREATE

    Create file metadata

    FILE_META_CHANGE

    Update file metadata

    FILE_RENAME

    Rename file

    Limit per min (limit_per_min)

    Set the maximum uploads per minute with the key

    Unlimited

    Limit per source IP (limit_per_source_ip)

    Maximum number of uploads allowed by IP by the key

    Unlimited

    Directory scope (dir_scope)

    Directories where the key is allowed to upload. If you want to allow all subdirectories of a /folder, set the value to /folder/*

    All directories

    Whitelist IP ranges (whitelist_ip_ranges)

    IP addresses allowed to perform requests using this SecurityTemplate

    No restrictions

    Whitelist countries (whitelist_countries)

    If the IP address is detected to come from these countries, they are allowed to make requests to the system

    All countries are allowed

    expiration_duration

    time in seconds before the key expires

    1200 s (20 minutes)

    directory_scope

    Directories where the key is allowed to list and search assets. If you want to allow all subdirectories of a /folder, set the value to /folder/*

    All directories

    Description

    To identify the Security template

    Secret key

    The Security Template value. To be kept secret

    Created at

    The Security Template creation date

    Scope

    Used to limit the scope. Value "project" by default.

    Active

    The Security template status that can be toggled from activated to deactivated using the ... options

    Copy

    Copy the secret key in the clipboard for easy reuse