# Support

The Support window will display your logged ticket history to the Customer Experience team.\
\
The following information will be displayed: <br>

|            |                                                        |
| ---------- | ------------------------------------------------------ |
| Ticket ID  | Number of Ticket request                               |
| Title      | Title of created ticket                                |
| Updated at | Date and time of last comment or action made on ticket |
| Updated by | Name of user that last updated the ticket              |
| Message    | Preview of message sent within ticket                  |
| Status     | Current status of the ticket                           |

<figure><img src="/files/9zqC1PzG3fNzNG9zMFQj" alt=""><figcaption></figcaption></figure>

In addition, you can make a direct request to the Support  team by clicking the + Send request button. &#x20;

When clicking the + Send request button, a form will appear. You can provide a title, message, and any attachments to the request. <br>

{% hint style="info" %}
When logging a bug, we recommend attaching screenshots or videos of the issue so the Support team can better understand and reproduce the issue.&#x20;
{% endhint %}

<figure><img src="/files/kOpdzqH3mbQ2GurSpSeG" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.scaleflex.com/vxp-visual-experience-platform/settings/my-account/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.