> For the complete documentation index, see [llms.txt](https://docs.scaleflex.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.scaleflex.com/vxp-visual-experience-platform/settings/my-account/support.md).

# Support

The Support window will display your logged ticket history to the Customer Experience team.\
\
The following information will be displayed: <br>

|            |                                                        |
| ---------- | ------------------------------------------------------ |
| Ticket ID  | Number of Ticket request                               |
| Title      | Title of created ticket                                |
| Updated at | Date and time of last comment or action made on ticket |
| Updated by | Name of user that last updated the ticket              |
| Message    | Preview of message sent within ticket                  |
| Status     | Current status of the ticket                           |

<figure><img src="/files/9zqC1PzG3fNzNG9zMFQj" alt=""><figcaption></figcaption></figure>

In addition, you can make a direct request to the Support  team by clicking the + Send request button. &#x20;

When clicking the + Send request button, a form will appear. You can provide a title, message, and any attachments to the request. <br>

{% hint style="info" %}
When logging a bug, we recommend attaching screenshots or videos of the issue so the Support team can better understand and reproduce the issue.&#x20;
{% endhint %}

<figure><img src="/files/kOpdzqH3mbQ2GurSpSeG" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
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## Querying This Documentation
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```
GET https://docs.scaleflex.com/vxp-visual-experience-platform/settings/my-account/support.md?ask=<question>&goal=<endgoal>
```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.