Support

Use the Support page to log a bug or make inquiry directly to the Scaleflex CX team.

The Support window will display your logged ticket history to the Customer Experience team. The following information will be displayed:

Ticket ID	Number of Ticket request
Title	Title of created ticket
Updated at	Date and time of last comment or action made on ticket
Updated by	Name of user that last updated the ticket
Message	Preview of message sent within ticket
Status	Current status of the ticket

In addition, you can make a direct request to the Support team by clicking the + Send request button.

When clicking the + Send request button, a form will appear. You can provide a title, message, and any attachments to the request.

When logging a bug, we recommend attaching screenshots or videos of the issue so the Support team can better understand and reproduce the issue.